CUSTOMER CARE

PRIVACY & SAFETY

For clarity purposes in this section, "Cassell3D" will be referred to as "the company", and visitors will be referred to as "visitors" or "the user or users."

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What Information Does Our Company Collect?

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The company will collect and maintain personal information provided by its users, including their names, addresses, mobile telephone numbers, and email addresses. The amount of information provided is completely voluntary; however, providing less information might limit a user’s ability to access all of this site’s features.

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Usage and analytics data:

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The company will collect usage information in order to assess how users access and utilize the site. This data is valuable to the company for various internal purposes, including troubleshooting and improving the site’s functionality.

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Cookies:

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Most web browsers are initially set up to accept cookies. The user can reset their web browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, that certain features of the site might not function if you delete or disable cookies. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO COLLECT ANY INFORMATION STORED ON THE HARD DRIVE.

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Text message data:

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The company will permit users to either transmit text messages to the company for information or support purposes. Therefore, the company reserves its right to retain this information indefinitely.

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How Does Your Company utilize user information?

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Shipping information:

Since the company sells products online, it must collect user information in order to ship the product or otherwise make it available to the user.

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Customer service and follow-up:

The company needs user information for customer support services, including dealing with guarantees, returns, repairs, replacements, billing and payment issues, or other matters. The company might also collect user information for routine follow-ups in order to assess customer satisfaction.

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General announcements:

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The company can use personal information for periodic general announcements to users. These can include notifications, updates regarding the company or the site, marketing communications, and so forth.

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Third party service providers:

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The company might need to use personal user data in connection with website maintenance, upgrades, new releases, or analytics data review or compilation. The company is required to share user data with selected third party services such as website developers (WIX) and financial entities in order to complete the user's inquiries or transactions. The company does not keep or ever see the user's financial accounts or information.

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Does the Company Share User Data?

As a general policy, the company uses personal information and message data for internal purposes only. We do not sell or rent information about you. We will not disclose personal information or message data to third parties without your consent, except as explained in this Privacy Policy.

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Sharing with affiliates or acquirers:

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If the company participates in a merger, stock purchase, asset purchase, or other acquisition, it will be required to share user information with the purchaser or surviving entity.

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Compliance with laws:

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The Company cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose personal information, usage data, message data, and any other information about you, the user, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order), or enforceable governmental request; (b) enforce the Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of the Company, its users or the public, as required or permitted by law.”

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Security:

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The company will use necessary measures to protect the security of user data. It should also be noted that it’s impossible for the company to completely guarantee that user data will be immune from malicious attack or compromise; as such, the users should understand that their transmission of personal data is always at their own risk.

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Storage and Maintenance of User Data in the United States:

The company will collect and store all user data domestically, therefore the user's information will be subject to the laws of the United States of America, regardless of the country from which the user's data originates.

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Updating User Information:

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The user should be permitted to correct, update, or change their personal information, or adjust or cease the frequency with which they receive company communications. The user also has the ability to disable their account, in accordance with the Terms of Use.

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Changes to the Privacy & Safety Policy:

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The company might make changes to its privacy policy from time-to-time and can periodically revisit the policy for any updates. The company will notify its users of any policy changes. Users who continue to interact with the site following a revision of the company’s privacy policy will automatically be subject to the new terms.

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The User's Responsibility  Regarding Their Own Data Safekeeping:

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The company would like to remind users to carefully protect the personal information that they submit on the site — including their passwords, usernames, location, images, and videos — so that third parties can’t manipulate their accounts or assume their identities.